Paying for your order, and our no-returns policy

Prior to producing your order we require both:

• Payment by bank transfer. Your order confirmation email contains payment instructions.
  
• Your approval of design - see below.

Approving your design

To ensure you are going to be happy with your order we send you a PDF file with your branding shown exactly as it will appear on your chosen pen. We need your approval confirmation of this PDF file and your payment by bank transfer prior to producing your order

Confirmation Alterations

If confirmations are returned to us with alterations an amended PDF file will have to be issued. A charge of NZ$10+GST will be made for the additional work.

Delivery Times

Delivery times vary with each pen. Details for each are shown on the product details page

Privacy Guarantee

We occasionally send emails to our customers to notify them of special promotions or new products in which we think they might be interested. If, for any reason, you wish us to stop sending these notifications, simply email us and we will promptly remove your name from the list. We never share our customer data with any outside organisations.

Quantities

We endeavour at all times to deliver the quantity ordered. However, we reserve the right to ship and charge 10% under or over the requested quantity. Refunds or additional charges are issued accordingly.

International Shipping

We don't currently ship orders outside of New Zealand.